Contact Us

We’re here to help with questions about products, orders, delivery, returns and refunds.

Customer Support

Email: ygsjsj116@outlook.com

Response time: We aim to reply within 24–48 business hours. Response times may be longer during weekends, public holidays or periods of high enquiry volume.

You can also contact us using the form below.

Order Enquiries

To help us assist you efficiently, please include:

• Your full name
• Your order number
• The email address used at checkout
• A clear description of your question or issue
• Photographs or a short video if the product arrived damaged, defective or incorrect

Please check that your email address is correct before submitting the form.

Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

Returns

Please contact us before returning any product. We will review your request and provide the appropriate return instructions and authorised return address.

Do not send returns to the address shown on the parcel, product packaging or this page unless our customer support team has specifically confirmed that address in writing.